We send messages, we receive signals, we react to what is said and what is not said, we give impulses and we can steer conversations. We do this with words, with our voice or even with gestures, completely without words. We humans cannot NOT communicate. Even if we say nothing, do not appear for a conversation, leave a room or end a telephone conversation, we communicate. We send a message. The recipients of this message sometimes understand it directly as we meant it, or they understand it differently than thought by the sender…
Excerpt from the company magazine of VerhandlungsWerkstatt, issue 1/2017, p.44.